e333 Privacy Policy

What e333 Collects From the Day You Sign Up

When you open an account, e333 asks for your mobile number, your full name as printed on your ID, your date of birth and a password. A one-time code confirms the number belongs to you. That is the whole form. You can browse the lobby and check the RTP of any game before you send a single taka.

Every session after that adds to your file. e333 records which games you open, the stakes you set, the device and browser you use, your IP address and the times you log in and out. We use that to keep the account secure and to decide which reload or cashback offers match the way you actually play.

Details you send us yourself

Live chat messages, KYC documents and complaints are filed against your account. If you paste a bKash screenshot into a chat window, that picture becomes part of the record. e333 keeps chat logs so a second agent can pick up your case without asking you to explain it all over again.

How e333 Handles bKash, Nagad and Bank Details

e333 never stores your wallet PIN or your bank password. When you deposit through bKash, Nagad, Rocket or Bank Transfer, the payment partner confirms the transfer and returns a reference number. We keep that reference with the amount and the time, and nothing more.

The minimum deposit is ৳450. Withdrawals are paid to a wallet or bank account held in your own name, normally inside 25 minutes of approval. If the account is new, the first payout can take up to 1 hour while the details are matched.

No one at e333 will ask for a PIN, an OTP or a screenshot of your wallet balance over the phone. Treat any call that does as a scam and report the number in live chat.

Who Inside e333 Can Open Your File

Access follows the job. Support agents see your name, number and ticket history so they can answer a chat. The payments desk sees deposit and withdrawal references. The KYC team sees your ID during the 12-hour review. No team can read your password.

Game providers such as PG Soft, Ezugi or Habanero receive a player ID and a bet history, never your name or phone number. e333 does not sell or rent a contact list to anyone. When we receive a lawful request from an authority, we answer it and tell you, unless we are barred from doing so.

Cookies on e333.vu and What They Do

e333 runs on a small set of cookies. Three of them matter to you:

• Sign-in cookies keep you logged in between pages. Without them the lobby would forget you on every click.
• Security cookies spot a second login from an unknown device and trigger the one-time code step.
• Measurement cookies count repeat visits, which tells us which slot pages load slowly on mobile data.

You can clear cookies in your browser settings whenever you like. The site still works; you simply have to log in again. Removing the e333 app clears its local storage completely, including any saved sign-in.

Your Rights Over Your Own Data

You can ask e333 for a copy of everything held against your account, ask us to correct a misspelt name, or ask us to close and delete the account. Every request is logged with a ticket number, and live chat is open around the clock.

Deletion has edges. If a withdrawal is still being reviewed, or a bonus is still inside its 16x wagering, e333 has to keep the record until that finishes. After closure we hold only what a payment dispute or a regulator might ask for.

Sending a request

1. 1

   Open live chat

   Sign in, tap the chat bubble and say plainly what you want: a copy, a correction or an account closure.

2. 2

   Prove it is you

   Answer the security question and approve the one-time code sent to your registered number. e333 never asks for your password in chat.

3. 3

   Get the reply

   The privacy desk answers in the same thread, either with the file itself or with a date when it will be ready.

How Long Records Stay After You Leave

Length depends on what the record is for. The table below is the plain version of a longer internal rulebook.

Marketing Messages You Can Switch Off

e333 sends SMS about new slots, reload offers and cricket markets only when you ticked the box at registration or in account settings. Reply STOP to any message and that campaign ends. You can also flip the switch off inside the app.

Messages about your own money still arrive: a deposit confirmation, a withdrawal approval, a KYC result. Those are not marketing and cannot be turned off while the account is open.

What Happens When This Policy Is Rewritten

e333 reviews this page whenever a payment partner, a game provider or a rule about KYC changes. A revised version replaces the text here and carries a new date at the top of the page.

If a rewrite changes what e333 does with your data, we send a message to the number on your account before the change takes effect. If you disagree, you can close the account and withdraw the balance before the new text applies to you.

Where to Send a Privacy Question

Live chat is the fastest route and it is staffed 24/7. For anything longer, the help centre pages on this site cover deposits, withdrawals, KYC steps and bonuses in detail. Put the subject first, add your account number, and never your password, so the privacy desk can route it to the right team.

Requests are handled by the e333 privacy desk. Keep the ticket number you are given; it is the only thing needed to follow the case from any device.